ISO Auditor Report

Summary

•  Narrative Summary of Audit Activity and Results:
An ISO9002: 1994 Surveillance audit was conducted at Farnam Custom Products on 24 Mar 2003. There were three minor nonconformances written during the audit and are to be closed by Apr 24, 2003. The Scope of the Audit was: The manufacture of heating elements. The auditor identified the following strengths and weaknesses:

Strengths

•  Very dedicated and knowledgeable Management Representative.

•  The use of cross-functional teams.

•  Many examples of Preventive Actions

•  Very commited upper management

•  Good utilization of cross training.

•  Many examples of continuous improvement.

•  A lot of revisions to procedures.

Weaknesses

None

The audit schedule was changed due to time restraints. 4.18 was not audited. In conclusion, the management of Farnam Custom Products diplays a high level of commitment to the QMS, and I believe that the QMS will show signs of improvement in the future.

1B Major Nonconformances:

None

1C Statement of Effectiveness of the Internal Audit System:

This auditor reviewed the results of Internal Audits of the following elements: 4.3,4.5,4.12 and 4.16. This auditor verified that these Internal Audits were conducted by independent, trained auditors, records were will documented, results were reviewed with the appropriate management personnel, and corrective actions were closed promptly and followed-up for effectiveness. An effective Internal Audit system exists at this time. They have a good ratio of Internal Auditors to total employees. They also utilize the western North Carolina Auditors Association for a full system audit.

1D Statement of Overall Effectiveness of the Management System:

There is much evidence of the commitment and knowledge of the requirements and benefits of ISO9000. Since the implementation of the QMS there has been a lot of improvement, due to the tracking of quality objectives and the corrective actions taken. The Quality Culture is very high for such a new system and it is very evident to this auditor that this system will continue to grow and flourish.